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  1. Help Center
  2. FAQ
  3. Frequestly Asked Questions

Frequestly Asked Questions

  • How does Auto-deletion of candidate data works?
  • What is the norm group for MAP-X?
  • What do I do if a candidate gets different results at different times on Matrigma?
  • How can two or more users see and work in the same project?
  • Sign in to Help Center?
  • What are the contact details to the Assessio support team?
  • How can I see how long a candidate was logged in and how many items were completed?
  • How do I reset a test session?
  • How do I copy a candidate’s previous test score into a new project?
  • How do I retrieve a specific candidate's test link?
  • How do I print the interview questions that I selected?
  • How do I reset my password?
  • How do I turn off / turn on the candidate feedback?
  • How do I create a URL test link that I can publish on a website or in a job ad?
  • Is it possible to edit a project that is already created and for example adding a competency profile?
  • One of my candidates has an ADHD diagnosis, will this affect test scores?
  • Will dyslexia and/or dyscalculia affect the test scores on MAP and Matrigma?
  • How do I resend the test invitation if the candidate can’t find it?
  • What should I do if I selected the wrong competencies for my project and the candidates already completed MAP and Matrigma?
  • The candidate would like to reuse his/her test score. However, I can’t find it. What do I do?
  • I have many candidates in my project and would like to sort the list so that I can see who did not yet complete their test/tests.
  • How do I change the language in Ascend?
  • How do I remove profiles and processes on my account?
  • I have an older project that I can no longer see in my list of projects. Where can I find it?
  • How do I download a list of all the candidates in my project?
  • I sent a test invitation to a candidate but have closed the project from which I sent it. Can the candidate still complete the test?

DO YOU STILL NEED HELP? CONTACT US

Contact US

It is always the top priority at Assessio to help you out if you have any questions – regardless if it is about interpreting a specific assessment result or an integration between your existing systems and Ascend.

Support

Swedish/English: +46 8 77 509 10 / support@assessio.se

Norwegian/English: +47 22 12 80 40 / info@assessio.no

Dutch/English: +31 85 401 50 55 / info.nl@assessio.com

Calling Exchange

Sweden: +46 8 77 509 00

Norway: +47 22 12 80 40

Opening Hours Customer Support

Sweden Mon-Fri 8:30 - 16:00 CET/CEST

Norway Mon-Fri9:00 - 15:00 CET/CEST

Dutch Mon-Fri8.30 - 17.00 CET/CEST

Visiting Address

Assessio Sverige AB
Banérgatan 16
115 23 Stockholm Sverige
Assessio Norge AS
Thunes vei 2
0274 Oslo Norge

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